In today's increasingly hybrid and digital workplace, telepresence robots are emerging as invaluable tools for seamless communication and enhanced productivity. Whether your users are attending meetings, conducting a virtual tour, or simply moving around your labs or offices, telepresence robots can streamline their daily tasks and elevate collaboration. To help your organization unlock the full potential of these robots, we've gathered a collection of effective strategies and best practices, drawing from the valuable experiences of our customers.
Spread the word
To ensure your organization fully utilizes its telepresence robots, it's crucial to educate users about their availability and capabilities. We suggest a phased adoption approach, starting with departments that would benefit most from frequent robot usage, such as hybrid teams or remote experts. By empowering users to effectively leverage these robots, you'll foster seamless communication and collaboration throughout your organization.
At Ava, we believe it is our job to help our customers identify key use cases and then plan a rollout. Our standard service offering includes quarterly reviews with business leaders or administrative staff where we are able to discuss and assist with strategies for roll-outs of this technology.
Keep it easy and familiar for the end users
When deploying your telepresence robot, prioritize a user-friendly and intuitive interface. To encourage adoption and maximize usage, consider your team's preferences for apps or web browsers. Integrate popular collaboration platforms like Microsoft Teams, Webex, or Zoom for seamless scheduling and familiar interfaces. Streamline the login process with Single Sign-On (SSO) for added convenience.
Ava supports web browsers on PC or Mac, and apps for Apple iPad, iPhone and Vision Pro. Also be sure to check our integration with Zoom, Microsoft Teams, Webex and other collaboration tools. For ease of access or increased security profile, deploy our Single Sign-On (SSO).
Invest time in user onboarding
This will be new technology for most users, so it's important to make the onboarding process as smooth and enjoyable as possible. Live sessions with demos work well, and an inquisitive approach allows the user to explore their use case and share initial ideas of how they will use it. Prepare a few slides with basic information about where and how your robot is implemented, and share these slides with users for them to consult when they start to use the applications on their own.
Ava’s Support team will provide you with onboarding materials that you can use for onboarding sessions with your users. These tools can be easily customized to your particular deployment (integrations, SSO, etc.) If appropriate to your organization, our team also conducts an unlimited number of recurring onboarding sessions or "train-the-trainer" sessions.
Feedback is key
Periodically check usage reports and actively seek feedback from users to understand how they are interacting with the robot and where there’s room for improvement. Inquire about app usage, and any sign of friction, then work with technology providers to adjust as needed. By keeping user experience at the forefront, you can make informed adjustments that enhance efficiency and satisfaction.
Existing Ava customers can maximize the value of their investment by regularly reviewing usage reports, which offer valuable insights into how the robot is being utilized at each location. Our standard service offering includes quarterly reviews with business leaders, and reviews of how the robot and apps are being used.
Optimize as you go along
In order for your users to get the most out of the solution you deployed, look to optimize over time as you respond to feedback. One area to work on is the robot's navigation in the physical space and how easily users can get to where they want to go. Another important area is the software application and how it's configured for users.
Ava's advanced auto-navigation feature allows it to map your workspace and autonomously travel to destinations throughout your facility. By setting specific points on your floor plan, Ava can seamlessly transport users to their desired locations with a simple click. As your Ava usage evolves, our team can facilitate regular reviews of your floor plan and adjust these preset destinations to align with user needs and traffic patterns. The Ava apps are also highly customizable in terms of access options, timers for various functions, and integrations with collaboration apps, ensuring an optimal experience for your users.
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